At Dieneum we are after a satisfied customer and therefore would like to provide an accurate Return and Refund Policy on how articles can be returned and/or refunded when shopping with us. If you have queries regarding this, please reach out to us at [email protected].

1. Return Eligibility

Please request a return in case of damages, defects, or noncompliance in the received product. Ensure that the item is in its original condition, unused, and includes all tags and packaging. The request must be done within 7 days from the date of delivery.

2. How to Request a Return

To initiate a return, please provide an email with your order number, a brief description of the issue, and clear photographs of the product you wish to return at [email protected]. We will evaluate your request and further instructions will be communicated to you.

3. Refund Process

Payment is done by cash on delivery. The payment to your account will be made through bank transfer if the return is approved. Refunds generally take 7-10 business days to complete after confirmation of return. Kindly note that cash refunds cannot be made.

4. Non-returnable Goods

Due to hygiene and safety reasons some items cannot be returned. These include items that are clearly visible as having been used, items damaged as a result of incorrect handling, and items marked final sale.

5. Your Rights Under PDPO

All personal information collected from you will be kept confidential under the PDPO (Personal Data (Privacy) Ordinance) of Hong Kong, and will only be used for the purposes of return and refund processing. Read our Privacy Policy for more information.

6. Contact Us

Should you have any concerns or queries regarding your return or refund, please do not hesitate to get in touch with us at [email protected]. We are here to help make your experience with Dieneum as smooth as possible.